NO. 1 KS MARKETING*
Three-Year Growth 1,171% Revenue in 2009 $15,158,721 Founded 2006 City Pleasant Grove Employees 14 Industry E-commerce Web site www.ksmarketinginc.com Founder Kory A. Boyd, 32
The Company A seller of retail and wholesale products primarily in the scrapbook and craft industries.
The Growth From our No. 2 Startup to Watch in last year’s UV50 to this year’s No. 1 Fastest-Growing Company, KS Marketing has experienced incredible growth in a short time thanks to superb products, employees and execution.
The Growing Pains “Maintaining adequate warehouse facilities and the staffing necessary to meet our growing customer demand.”
The Milestone Moment “Reaching our first million-dollar month in 2009.”
The Advice “Business is all about relationships. Strive to genuinely form good relationships based on mutual trust and respect with all customers and vendors. An ‘I can’ and ‘I will’ attitude is a necessity for a successful up-and-coming company.”
NO. 2 SUB ZERO ICE CREAM
Three-Year Growth 710% Revenue in 2009 $990,901 Founded 2004 City Provo Employees 50 Industry Retail, dining Web site www.subzeroicecream.com Founder Jerry Hancock, 42
The Company An ice cream company that uses liquid nitrogen to freeze the ice cream after the customer has ordered it. The company has retail locations and also caters.
The Growth With a cool, unique, interactive (and patent-pending) process, Sub Zero has discovered the science of growth. It now has six retail locations in Utah and Idaho (five of which are franchises), with three more scheduled to open in early 2010.
The Growing Pains “Logistics. Specifically, getting product suppliers to each new location and needing to educate and reassure individual city agencies in each different area on the facts of the process.”
The Milestone Moment “There are so many. Each time we accomplish a new thing we prove the concept that much more. For example: Training employees to make the ice cream consistently. Training managers to run the store without us there. Having a franchisee open a store and run it. Getting a product and logistics to those stores. Having someone buy multiple franchises for new territories when he had never been in a store or tried the product. He just loved the concept.”
The Advice “Run! … just kidding. It’s a lot of hard work, and you need to be willing to keep your eyes on your original vision. Also, build it the most you can with your own sweat equity. Don’t give away too much of the company at the start in return for capital.”
NO. 3 ORANGESODA
Three-Year Growth 699% Revenue in 2009 $14,524,559 Founded 2006 City American Fork Employees 163 Industry Technology Web site www.orangesoda.com Founders Jay Bean, 41; Derek Miner, 34; Chris Finken, 30
The Company An online marketing company geared toward small- and medium-sized businesses.
The Growth With first-rate employees, first-rate technology and a first-rate entrance into its market, OrangeSoda has defied the odds and skyrocketed to out-of-this-world growth.
The Growing Pains “Piecing together all of the manual steps of online marketing into a technology solution that is scalable.”
The Milestone Moment “I will tell you when we get there.”
The Advice “You have to go through the tough times to enjoy and recognize the good times. Building a company can be very difficult, but the rewards come when you see new customers buying your product or service and seeing your company grow.”
NO. 4 SECURITYMETRICS*
Three-Year Growth 369% Revenue in 2009 $18,944,796 Founded 2000 City Orem Employees 285 Industry Technology Web site www.securitymetrics.com Founder Brad Caldwell, 47
The Company An educator and tester of merchant businesses to ensure they are keeping credit card data secure.
The Growth A push from credit card companies for merchants to comply with the industry’s data security standards coupled with increased awareness for data security and a “gift from heaven,” SecurityMetrics has experienced phenomenal success in an ever-essential market.
The Growing Pains “Having to identify and hire 100 new employees in four weeks.”
The Milestone Moment “When we reached more than 400,000 in business enrollment.”
The Advice “Watch your initial company agreements closely, and don’t get venture capital too early.”
NO. 5 MARKETECTURE, INC.
Three-Year Growth 362% Revenue in 2009 $11,177,973 Founded 2003 City Orem Employees 86 Industry Technology Web site www.marketecture.com Founder Oliver Bigler, 37
The Company A Web software and search engine marketing company that provides online tools for professional services and e-commerce industries.
The Growth With stellar employees and a “product-first focus,” Marketecture has created loyalists out of its customers — customers who have propelled the company to impressive, impressive heights.
The Growing Pains “Growing too fast. We had to quickly build new systems and infrastructure to handle the large volume of customers that came on board. We weren’t ready at the time, and it took us more than a year to do a complete overhaul of our client management system.”
The Milestone Moment “Three years ago when we decided to completely change our business model to adapt to the evolving Internet.”
The Advice “Self-fund your business. The best thing we ever did was to grow the business out of its own earnings, and now we’re a large company that’s wholly owned by the founders and employees.”
NO. 6 DIGICERT*
Three-Year Growth 292% Revenue in 2009 $12,272,148 Founded 2003 City Lindon Employees 45 Industry Technology Web site www.digicert.com Founder Ken Bretschneider, 43
The Company A global Certificate Authority specializing in Trusted SSL Certificates and Identity Services.
The Growth With a rock-solid foundation and integrity-driven principles, Digicert has experienced tremendous growth with more than 40,000 customers and clients including Facebook, BMW, Harvard and the Department of Homeland Security.
The Growing Pains “Finding and training high quality employees for our niche field, especially considering our incredible growth. The most important goal we established from day one was to be the best in our industry and never become complacent. With this objective in mind, we needed to attract like-minded people. Combine this with the necessary technical and interpersonal skills required to fulfill our very specialized field of encryption security and authentication, and you can imagine how many candidates we need to review in order to find the right person. Often it takes more than a year to properly train our staff in order to reach a point in which we feel they can best meet our customers’ needs.”
The Milestone Moment “In 2006 we worked with several organizations to develop a new SSL product now known as ‘Unified Communications Certificates.’ Since their introduction, these certificates have become the standard for any business that needs to protect their e-mail and internal communications. The resulting impact on our revenue was significant. However, the most significant impact was on our role in the marketplace. This collaborative effort challenged DigiCert in a new direction. Instead of thinking as industry players (just another competitor), we adopted the new mindset of innovators and creators. We haven’t looked back since.”
The Advice “God is in the details. Keep the big picture in focus, but remember it is the little things that will make or break your company. Always build a strong foundation based on core principles. It is imperative you practice self-control and patience in your decision-making process. Never become complacent, always strive to improve. It is true that what goes around comes around. Treat those around you well by sharing in your success.”
NO. 7 ONE ON ONE MARKETING
Three-Year Growth 277% Revenue in 2009 $22,245,818 Founded 2002 City American Fork Employees 75 Industry Technology
Web site www.go1on1.com Founder Nick Greer, 33
The Company A provider of consumer leads for the online for-profit education industry.
The Growth With impeccable tools and an impeccable staff, One on One Marketing has successfully focused on one segment of the market — and hasn’t slowed down since.
The Growing Pains “Growing organically and without any debt — but I wouldn’t change it for the world.”
The Milestone Moment “Aug. 28, 2008 — We lost one of our biggest clients. This forced us to look differently at what we were doing and take a huge leap of faith in creating a new path for our business. Today we can say this client is back and spends two times as much with us.”
The Advice “Don’t give up. Do what your gut is telling you is right. Don’t give in to cutting corners to make the extra money now. Take your losses now to get your gains later. Make today better than yesterday and success will be right around the corner.”
NO. 8 NETSTEPS*
Three-Year Growth 260% Revenue in 2009 $5,104,547 Founded 2003 City Pleasant Grove Employees 30 Industry Technology Web site www.netsteps.com Founder Derek P. Maxfield, 34
The Company A provider of technology solutions for the direct selling industry. NetSteps’ management tools allow customers to increase profitability, enhance the distributors’ experience and protect their corporate image.
The Growth Thanks to great clients, expert employees and a whole lot of accuracy and integrity, NetSteps (our No. 1 Fastest-Growing Company in 2009, by the way) has excelled both locally and nationally (including a stint as No. 245 on the 2009 Inc. 500).
The Growing Pains “Managing client and employee expectations as the team has grown beyond just a few individuals who I know intimately and speak with on a regular basis.”
The Milestone Moment “When we delivered on our first large enterprise client at the beginning of 2007. We had a few clients prior to that, but this client really put us on the map of viable software vendors and gave us financial stability to grow in.”
The Advice “Growth by sacrificing your core values or leveraging too much of the company’s financial stability is not really growth at all, but only a temporary upturn on a graph that will most likely fall once the consequences of those actions catch up.”
NO. 9 INFUSE MEDICAL*
Three-Year Growth 224% Revenue in 2009 $2,348,661 Founded 2007 City Lehi Employees 20 Industry Technology Web site www.infusemed.com Founders Brook Harker, 35; James Norton, 36; Jordan Erickson, 35; Steve Deverall, 31
The Company A developer of training and marketing programs specifically for medical device manufacturers.
The Growth With top-notch clients, a stellar crew of employees and distinctive direction, Infuse Medical has experienced big growth in a small timeframe.
The Growing Pains “Managed growth has been our biggest challenge.”
The Milestone Moment “When Steve Deverall won the drawing for the trifecta howling wolf shirt at our company Christmas party by using the law of attraction … or possibly the company-wide road trip to Vegas to attend a very large industry trade show.”
The Advice “Find a niche, specialize, be passionate and define yourself so others will pigeon hole you into what you want to become.”
NO. 10 OMNITURE*, a division of Adobe
Three-Year Growth 180% Revenue in 2009 $345,700,000** Founded 1996 City Orem Industry Technology Web site www.omniture.com Founder Josh James, 36
The Company A provider of online optimization software that is now a division of Adobe.
The Growth Since its inception in 1996, Omniture has catapulted off the growth charts. And with Adobe acquiring the Orem-based company last year, growth will continue to be Omniture’s middle name.
** Due to Adobe’s acquisition of Omniture and a change in its fiscal year, the Orem company’s growth was measured by its sales from Q4 2006 to Q3 2007 and Q4 2008 to Q3 2009.
NO. 11 AMARA DAY SPA SALON & BOUTIQUE
Three-Year Growth 174% Revenue in 2009 $801,283 Founded 2005 City Orem Employees 39 Industry Beauty Web site www.amaradayspa.com Founder Leigh Bennett, 29
The Company A day spa, salon and boutique.
The Growth Thanks to keen expertise (Amara trains its staff regularly), family-like employees, a gorgeous new location and a guest-first approach, the day spa and salon has flourished in an economy where beauty regime is often the first thing to go.
The Growing Pains “Trying to find balance in life. In the first year of moving locations, Tyler (Leigh’s husband) and I knew we would need to spend a lot of time starting new systems, hiring, training, marketing, etc. We are also in the beginning stages of starting a family. We have a 3-year-old, a 2-year-old and a baby on the way. There have been many late nights and early mornings spent with Amara so our children didn’t notice we were gone too much.”
The Milestone Moment “Opening our new location in July 2009 has been one of the biggest accomplishments. In a time when the economy is struggling, we were able to expand to a beautiful new location and add 30 employees. I love that we were able to offer jobs to that many women in our own community — and that Amara is thriving.”
The Advice “Be ready for hard work and always remember how you like to be treated. Also, we learn most from making mistakes, so learn from your mistakes and don’t repeat them.”
NO. 12 SERVERPLUS*
Three-Year Growth 172% Revenue in 2009 $3,120,151 Founded 2000 City Orem Employees 52 Industry Technology Web site www.serverplus.com Founder Layne Sisk, 44
The Company A provider of outsourced services to Internet service providers, which includes inbound tech support, outbound sales, billing, e-mail hosting, VoIP and Internet connectivity.
The Growth Armed with pitch-perfect customer service, ServerPlus has stealthily taken advantage of a free market perk: The company enables ISPs to compete in services with the national providers for less money.
The Growing Pains “Giving up control.”
The Milestone Moment “Still waiting for that.”
The Advice “Surround yourself with good people, and give them enough authority to do their jobs.”
NO. 13 FIVE STAR PAINTING*
Three-Year Growth 150% Revenue in 2009 $6,899,845 Founded 2005 City Springville Employees 12 Industry Franchising Web site www.fivestarpaintingfranchise.com Founders Scott Abbott, 35; Chad R. Jones, 35; Conrad Kolba, 35
The Company A seller of painting franchises.
The Growth As a sales and marketing company that “happens to be in the painting industry,” Five Star Painting has used a systematic approach to lead generation coupled with five-star services. And as such, it now has franchise operations in three countries, 23 states and provinces, and 35 major markets.
The Growing Pains “Meeting the ever-changing needs of a more diverse franchise base.”
The Milestone Moment “When our recurring revenues met our recurring expenses.”
The Advice “Sales cover a multitude of sins. Get your sales process tightly defined, then test it constantly to find areas of growth both through volume and efficiency.”
NO. 14 ATTASK*
Three-Year Growth 143% Revenue in 2009 $18,990,000 Founded 2001 City Orem Employees 150 Industry Software Web site www.attask.com Founder Scott Johnson, 40
The Company A provider of on-demand project and portfolio management software.
The Growth A relevant and in-demand product has led to five office locations worldwide and influential clients like Apple, Amazon.com, Chevron, McDonald’s, Toyota and The Walt Disney Company.
The Growing Pains “Retaining company culture as we’ve grown.”
The Milestone Moment “Most definitely when we closed a $400,000 deal at a time when we had only four employees, $3,000 in the bank and about $200,000 in debt.”
The Advice “Never stop doing the good things.”
NO. 15 LITTLE ADVENTURES*
Three-Year Growth 123% Revenue in 2009 $1,835,086 Founded 2002 City Lehi Employees 12 Industry Wholesale, apparel Web site www.littleadventures.com Founder Heather Granata, 38; Jenny Farnsworth, 38
The Company A wholesaler that offers a line of matching dress-ups for adults, children, and dolls or plush animals.
The Growth Thanks to a fabulously unique product and sales reps dotting the United States (plus a hefty amount of persistence and determination), Little Adventures has skyrocketed in its niche market.
The Growing Pains “Providing high quality products to our customers is a top priority. When items arrive not meeting our high standards, we have to take a loss on the product. This decreases cash flow and limits our ability to add new products for increased growth.”
The Milestone Moment “Reaching our first $1 million in sales.”
The Advice “Be careful to grow slowly and wisely. Growth can be good, but when you are not ready, it can kill your business.”
NO. 16 FISHBOWL INVENTORY
Three-Year Growth 122% Revenue in 2009 $6,569,327 Founded 2001 City Orem Employees 68 Industry Software Web site www.fishbowlinventory.com CEO David Williams, 51
The Company An inventory control software company designed for QuickBooks users.
The Growth With a critically acclaimed product, a standout team and a recession-proof niche in the market, Fishbowl Inventory has been the No. 1 requested inventory solution for QuickBooks since its inception in 2001.
The Growing Pains “Trying to decide which opportunities for growth would make the most sense and be the most rewarding.”
The Milestone Moment “The formation of what we call Oracles, which truly has empowered our people to be creative, productive, and personally and collectively fulfilled.”
The Advice “Be fiscally prudent but fearless and undaunted in the pursuit of your goals.”
NO. 17 RBM BUILDING SERVICES, INC.*
Three-Year Growth 109% Revenue in 2009 $6,453,298 Founded 1975 City Provo Employees 480 Industry Building services Web site www.rbmservicesinc.com Owner Jon Moss, 35
The Company A building service contractor that cleans and maintains commercial buildings.
The Growth With recent growth from acquisition, an expansion in both the government and private sectors, a phenomenal staff, and aggressive networking, RBM has exploded in growth by “keeping customers happy. Period.” In fact, RBM is the largest solely owned janitorial company in the state of Utah and cleans more than 15 million commercial square feet annually.
The Growing Pains “Cash.”
The Milestone Moment “Growing during the recent recession.”
The Advice “Stick to what you know. Expand horizontally first.”
NO. 18 SMILE REMINDER
Three-Year Growth 108% Revenue in 2009 $5,481,435 Founded 2000 City Lehi Employees 42 Industry Technology/Healthcare Web site www.smilereminder.com Founder Jim Higgins, 40
The Company A practice-to-patient communication service designed to increase productivity and grow practices by delivering text/e-mail automated appointment reminders, recare/recall reminders, birthday messages, e-newsletters, e-surveys and custom promotions to a patients’ mobile devices.
The Growth With a clear vision from the get-go, Smile Reminder has grown because of its expert technology, outstanding service, persistent sales efforts and a specific market. It even made a splash nationally by hitting No. 546 on the 2009 Inc. 5000.
The Growing Pains “Human resource management — the whole process that involves promoting, recruiting, adjusting job roles, etc.”
The Milestone Moment “When we realized at our 2009 Christmas party that we had grown as a company so much, we now had to use a microphone so everybody could hear what was being said.”
The Advice “You must instill a clear vision with a lot of passion into your company. Then you will have people building a company alongside you rather than simply ‘being employed.’ Builders are what you really want — and that makes all the difference.”
NO. 19 HERITAGE MAKERS
Three-Year Growth 97% Revenue in 2009 $8,739,000 Founded 2005 City Provo Employees 40 Industry Publishing and consumer products Web site www.heritagemakers.com CEO Chris Lee, 39
The Company A provider of on-demand custom publishing sold through a direct sales force.
The Growth Thanks to a dedicated independent sales force and a high-quality product, Heritage Makers has created the loyalist of customers and grown exponentially in a short amount of time.
The Growing Pains “Getting the right people in the right roles.”
The Milestone Moment “In 2008, our flagship product was featured in O, the Oprah Magazine as one of Oprah’s ‘all-time favorite gifts.’”
The Advice “Hire scalable people who get things done.”
NO. 20 SIMPLY MAC
Three-Year Growth 91% Revenue in 2009 $13,812,123 Founded 2006 City Orem Employees 45 Industry Consumer electronics, retail Web site www.simplymac.com Founder Steve Bain, 41
The Company A retailer and repairer of Apple products and services with retail stores in Utah and Colorado.
The Growth A loyal fan base coupled with strong and committed employees has led Simply Mac to grow phenomenally in a short amount of time.
The Growing Pains “Managing inventory efficiency and cash flow.”
The Milestone Moment “Being recognized by Apple as a top 10 distributor of Apple products in the U.S. within our first full year of business.”
The Advice “Surround yourself with smart people, don’t be afraid of asking a ton of questions, listen intently to your employees and your customers, celebrate success along the way, direct your focus to a few key elements that will improve your business and work extremely hard.”
NO. 21 ARIBEX, INC.*
Three-Year Growth 75% Revenue in 2009 $5,752,221 Founded 2003 City Orem Employees 30.5 Industry Medical device manufacturing Web site www.aribex.com Founder D. Clark Turner, 49
The Company A developer and marketer of new technologies in the X-ray radiography fields.
The Growth A superb, highly differentiated product coupled with strong management and smart execution has led to impressive growth in a needful market.
The Growing Pains “Internal company politics. With more people comes more differences of opinion.”
The Milestone Moment “Receiving FDA clearance for our product, which opened up investor financing. Also, becoming profitable.”
The Advice “In order to grow you need to ‘nail it and scale it.’ Figure out what works, then replicate that via new products or new markets.”
NO. 22 PROVO CRAFT*
Three-Year Growth 69% Revenue in 2009 $279,970,097 Founded 1964 City Spanish Fork Employees 1,100 Industry Craft Web site www.provocraft.com Founder Robert Emmett Workman, 54
The Company A consumer electronics manufacturer in the creative marketplace.
The Growth With a willingness to reinvent its product lines and make significant leaps in technology, Provo Craft did nearly $280 million in sales in 2009 alone and created a personal electronic cutting system — the Cricut — that now boasts more than 1 million users.
The Growing Pains “Finding and hiring the right team.”
The Milestone Moment “Defining ourselves as a company that helps others to create. It opened up our ability to move into other products and markets.”
The Advice “Build a solid operation base — you must have internal disciplines.”
NO. 23 ACCESS TECHNOLOGY SOLUTIONS
Three-Year Growth 60% Revenue in 2009 $18,400,000 Founded 2002 City Provo Employees 70 Industry Technology Web site www.accessts.com Founder Chris Boyle, 47
The Company A provider of e-commerce technology and logistics that help retail and direct selling companies sell their products in international markets.
The Growth Thanks to an ever-expanding international e-commerce market (especially in Asia), Access Technology Solutions has capitalized on that growth with an expert team, forward-thinking technology and cost-effective solutions for customers. And with a No. 307 ranking on the 2009 Inc. 500, it’s clear the company is making its mark on both a local and national level.
The Growing Pains “Rapid expansion into many countries in Asia and Europe and all of the culture and regulatory challenges that come with that.”
The Milestone Moment “Being able to pay ourselves a salary. Also, when we realized our ability to scale the business model not only in size but geographically. We have been able to take what started as a Japan-only solution and successfully implement it all across Asia and Europe.”
The Advice “Get the right people on the bus and the wrong ones off as soon as possible. Stay focused and build a culture of teamwork and respect.”
NO. 24 COSTUME CRAZE*
Three-Year Growth 38% Revenue in 2009 $10,028,204 Founded 2001 City Pleasant Grove Employees 29 (200-plus temporary employees during Halloween season) Industry Retail Web site www.costumecraze.com Founder Kate Maloney, 28
The Company An online costume retailer.
The Growth Thanks to new product implementation (try a couple thousand new costumes a year) and a significant investment in technology, Costume Craze has flown by its competitors and secured its place as a “big gun” in the costume market.
The Growing Pains “Growth itself … especially warehouse issues. We’ve had trouble with physical space to keep pace with year-to-year growth. However, we recently purchased a warehouse three times the size of our former (and with several acres of land for future expansion).”
The Milestone Moment “Moving into a ‘real’ warehouse (i.e. moving out of our house!), making our first million and receiving our first national recognition (Inc. 500).”
The Advice “Know when to be flexible and when to stick to your guns. Don’t pass up an opportunity just because there are a few (or even a lot) of naysayers around you!”
NO. 25 NAMIFIERS*
Three-Year Growth 34% Revenue in 2009 $9,769,913 Founded 2001 City Springville Employees 85 Industry Manufacturing Web site www.namifiers.com
Founder Bryan L. Welton Jr., 33
The Company A manufacturer of identification and branding products to businesses and consumers.
The Growth Speedy, same-day service (along with viewing “no” as a swear word) has led to Inc. 500 recognitions and more than 80,000 clients, including more than half of the Fortune 500 companies.
The Growing Pains “Working with young managers who don’t know how good they have it.”
The Milestone Moment “Watching an employee catch the company vision.”
The Advice “Put the systems in place.”
The Fastest-Growing Companies list is selected from a group of applicants and ranked based on their percentage growth over a three-year period. The 2007 and 2009 gross revenue figures have been verified by BusinessQ and are accurate as of March 1, 2010. BusinessQ disclaims any responsibility for companies that did not apply.
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